Home > Frequently asked questions

Listed below are the most commonly asked questions that we get asked. If you are unable to find an answer to your query, then please call 0115 9820 122 (Mondays to Fridays 9.00am - 5.00pm) or complete our enquiries form.

To help us process your request as efficiently as possible, please provide details of the brand, model and serial number together with the date and place of purchase.

• How do I buy fitness equipment from Accell Fitness?
• I have owned a piece of fitness equipment for a number of years and would like a spare part. Can you help?
• The warranty on my piece of fitness equipment has now expired but I would like it repaired/serviced. How do I go about this?
• I've lost the Owner's Manual for the piece of fitness I have. How can I get replacement?
• What maintenance is required for my new treadmill?
• When using a heart rate chest strap there are no readings on the equipment display or the readings are erratic. What can I do?

How do I buy fitness equipment from Accell Fitness?
For details of your local retailer, or to arrange a demonstration at our Nottingham showroom please call us on 0115 9820 122 (Mondays to Fridays 9.00am - 5.00pm).

For refurbished fitness equipment and discontinued special offers, visit our online Factory Outlet.

I have owned a piece of fitness equipment for a number of years and would like a spare part. Can you help?
Accell Fitness stock a comprehensive range of exercise equipment spare parts for Tunturi, Trimline, TrimMaster and Bremshey. (Sorry, we do not stock items for other manufacturers.) Items can be supplied via mail order - we accept payment by debit and credit cards. To see if we can help please contact us on 0115 9820 122 (Mondays to Fridays 9.00am - 5.00pm) or complete our enquiries form telling us the spare part number shown in your Owner’s Manual. If this is not possible, please supply the model number and year of purchase and we will send you a spare part diagram which will allow you to identify the part you need.

The warranty on my piece of fitness equipment has now expired but I would like it repaired / serviced. How do I go about this?
If you require an item to be repaired we can arrange for one of our trained technicians or service agents to visit you at home. If you require further information please call us on 0115 9820 122 (Mondays to Fridays 9.00am - 5.00pm) or complete our enquiries form. Please supply us with the model you have together with your postcode and we will advise you further.

I've lost the Owner's Manual for the piece of fitness I have. How can I get replacement?
Please complete our enquiries form stating the model you have and we will send you back a copy of the manual in pdf format, free of charge. (Subject to availability of older products.)

What maintenance is required for my new treadmill?
The most important issues for maintenance are alignment and lubrication of the running mat .The mat can be aligned via the rear roller adjusting bolts at the back of the treadmill. Exact details for this are given in the Owners Manual for the product concerned. All TrimMaster and Tunturi treadmills use a "wet" lubricant on the underside of the mat. This must be the correct lubricant as shown in the Owner's Manual. Further supplies of lubricant can be ordered by direct mail order from us. Do not use products as "All Purpose Oil" or "WD-40" as these will cause damage to the mat and nullify the warranty.

When using a Heart Rate Chest strap there are no readings on the equipment display or the readings are erratic. What can I do?
Please check the following:
1. Is the transmitter belt worn correctly? The belt should be flat against the skin, with the logo the correct way up.
2. Are the electrodes on the transmitter moist?
3. Is the transmitter clean?
4. Is the receiver within one metre range from the transmitter?
5. Is there anything likely to cause electrical disturbance within the vicinity? These can be TV sets, computers, portable and mobile phones.

If you have not been able to find an answer to your query in the above FAQs, then please call 0115 9820 122 (Mondays to Fridays 9.00am - 5.00pm) or complete our enquiries form.

To help us process your request as efficiently as possible, please provide details of the brand, model and serial number together with the date and place of purchase.